Better Lobby / Main Service Queue - Benefits
The benefits of the Main Sales & Service Queue extend well beyond the first point of contact with your client. They include:
Service Quality and Sales
- Improves speed and quality of branch service.
- Helps build customer loyalty.
- Enables an elegant referral or service "hand-off" from Teller to Platform staff.
- Encourages best work practices and enables superior customer service.
- Encourages cross-selling and referrals.
- Helps control and reduce labor cost
- Affordable, with an attractive return on investment (ROI) - pays for itself in months, not years
Management Control and Compliance
- Helps management monitor employee performance standards.
- Increases management's "span of control".
- Greatly improves management access to service metrics in real-time.
Installation and Start-up
- Technically easy to deploy - no special client applications are needed.
- Readily adopted by staff - requires little effort to learn and use.
- Easily "fits" your organization's special requirements.