Better Lobby - Staff Availability & Productivity
The Staff Availability and Productivity feature is a valuable addition to Better Lobby and comes standard with the Main Service Queue Module.
In the same way that Better Lobby measures hard-to-measure facts about Branch Visitors (or call center callers), the Staff Availability feature provides important information about staff utilization and productivity.
It enables managers to see which staff are available "right now" to serve members as well as providing historic reporting into the time that staff are "not available" to serve (see utilization graph, at right). The Option also enhances Remote Lobby Manager (if deployed) by providing similar Staff Availability Status information in that feature. Both graphical and numeric reports can be saved in a variety of formats (i.e. PDF, HTML etc.) to increase the ease with which the information is shared.