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Better Lobby Solution - Introduction

Built to be effective in a multi-channel world, Better Lobby helps you manage your workforce to improve sales results, service levels, and branch ROI through the use of eight modules that integrate seamlessly with one another:

Sales and Service Queue - Better Lobby / Main Service Queue quickly and easily queues branch visitors for service by the first staff member to greet them or through the self-serve Kiosk. The module includes a rich reporting suite to help manage wait time, staff utilization and branch traffic. (more about Main Service Queue…)

Self Check-in KIOSK - This easy-to-use check-in kiosk helps improve member service, while reducing branch staff cost and demonstrating insightful use of technology.. (more about Kiosk…)

Branch Service Queue Display makes it easy for branch visitors to see their position in the queue while effectively communicating your credit union’s brand with color, logo and on-screen advertising. (more about Branch Service Queue Display…)

Branch Appointments Calendar provides a branch-specific, appointment calendar for each branch employee, making the creating and updating of branch appointments remarkably easy and efficient. (more about Branch Appointments Calendar…)

Mobile Appointment Booking Tool - The Booking Tool can be used day or night, seven days a week, enabling members to arrange appointments when it is most convenient to them. (more about Appointment Booking Tool …)

Branch Video Meetings Queue (VMQ) - Just like Better Lobby queues branch visitors for face-to-face in-branch service, VMQ queues branch visitors for video meetings with your expert staff. (more about Branch Video Meetings (VMQ) …)

Mobile Wait-time Indicator provides real-time "visitors waiting" and "longest wait" information by branch so that members can select the best time to visit their branch, often shifting member visits to a less busy time or to another branch with less traffic. (more about Mobile Wait-time Indicator…)

Teller Management - Better Lobby / Teller records teller visits with one click, making it easy to track teller utilization and visit duration in real-time. It provides important reports on service volume, work utilization by time of day, and more. (more about Teller Management…)

Better Lobby modules are available as a locally installed application in your data center. Some modules are availalbe in a service bureau environment over a secure internet connection.

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