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Workforce Management - Overview

Better Lobby Solution provides the key components needed to manage branch staff for resource efficiency, optimal employee utilization and branch visitor satisfaction. All of the tools you need are integrated in a single browser-based solution!

Main Sales & Service Queue - queues incoming walk-ins or appointments by self-check-in Kiosk, concierge, or simply the first staff member to greet them. (more about Main Service Queue…)

Employee Performance and Utilization - reports on both branch and individual performance using a variety of metrics that are important to branch operation. (more about Employee Performance…)

Self Check-in Kiosk - Using Better Lobby Kiosk and an iPad, MS Surface Tablet or Touch Screen-equipped PC your branch visitors can easily check themselves into the platform queue for service. (more about Self Check-in Kiosk…)

Branch Appointments Calendar - a branch-specific appointment calendar for every employee that makes it easy to schedule and manage client appointments. (more about Branch Appointments Calendar…)

Mobile Appointment Booking Tool - The Booking Tool can be used day or night, seven days a week, enabling members to arrange appointments when it is most convenient to them. (more about Appointment Booking Tool…)

Branch Video Meetings Queue (VMQ) - Just like Better Lobby queues branch visitors for face-to-face in-branch service, VMQ queues branch visitors for video meetings with your expert staff. (more about Video Meetings Queues…)

Mobile Wait-time Indicator - move some of the peak branch traffic into the slower periods by sharing real-time and historical wait-time trends with branch visitors before then come to the branch! (more about Mobile Wait-time Indicator…)

Teller Management - Measures teller visits and transactions. Reports on teller service lines forming, in real-time. (more about Teller Management…)

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