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Success Stories

  • "...with Better Lobby, seeing is believing - the system basically takes care of itself....the Better Branches team was very organized and efficient, and they were terrific at walking us through every step of the process. " Steve F - VP Cyprus CU .
  • "Better Branches has superb project management skills and they have consistently met every expectation and deadline. We are confident they will be just as organized and responsive when we roll out these new projects." Denise L – VP Northern CU .
  • "Better Lobby was very well received by both our members and staff because it is so easy to use – all demographics found it very intuitive ………… it was the smoothest and cleanest implementation that I have ever had the pleasure of being involved in because literally every phase happened as planned and on time." Alisha J – SVP Ideal CU .
  • "The Better Branches team is extremely responsive and their technical support is awesome. I would give Better Branches a 10 out of 10 for both support and software reliability – I really can’t imagine a better partnership." Joy G. VP First Community (Houston) CU.
  • "Better Lobby Solution really made us more efficient because MSRs now know who is waiting and why they are visiting – it has improved both the speed and quality of our branch service. The MSRs are now completely prepared to meet and greet the member." Krystal A. AVP Member Experience, Tucson Federal CU.
  • "Our staff just loves working with the system because it is very intuitive and offer great features and functionality." Tammy M. VP of Ops Gulf Coast Community FCU..
  • "Better Lobby has given us the ability to improve our overall member service by replacing our manual tracking program. We now have a better understanding of when our members come into our branches and what they are coming in for. For us, Better Lobby has translated into better service." Robert M., Sales Manager, Yolo Federal Credit Union
  • "Besides managing the lobby queue, Better Lobby provides useful features and information that assist in forecasting staffing needs. These features include total members helped by representative, average wait time & average help time, and the traffic patterns broken-down by the hour for each day....helps in evaluating our performance individually by representative and as a group." Steve V., Branch Manager, Travis Credit Union
  • "If credit unions are to prosper and grow, they must stop competing on price and improve customer service. For my credit union to accomplish that in a new account opening process meant re-thinking how we worked. That's what caused Better Lobby and Better Branches to be created -- a desire to improve customer service significantly, and to help community-sized financial institutions compete with the big banks." Henry Wirz, President and CEO, SAFE Credit Union
  • "I find Better Lobby quite helpful. I like to be able see who is helping members and who is available. I also like the fact that I can tell how long it takes certain reps to perform the same type of service. This is a good to assist with performance reviews. Debra N., Travis AFB Branch Manager
  • "Thank you for developing such an easy to use, easy to teach tracking system for our lobby. Our receptionist can easily inform and update the loan staff to the needs of the members and as a manager, reports and statistical information is up to the second and can be broken down for evaluation by employee, topic, day...it's amazing! Thank you!" Penny B., America First Credit Union.
  • Things are going very well with Better Lobby. The members are so surprised when we greet them by name and even more surprised when we ask how we can help them with what they are here for and they haven't even told us yet. Robert R., Branch Manager, Central One Federal Credit Union
  • "Setting up the online appointment booking software was just as seamless as setting up our internal calendaring system. The Better Branches team is extremely responsive and their technical support is awesome. Since using Better Lobby we have seen reduced complaints from members about needing to return to the branch because they did not bring the proper documentation with them." Joy G. VP First Community (Houston) CU.
  • "I find Better Lobby quite helpful. I like to be able see who is helping members and who is available. I also like the fact that I can tell how long it takes certain reps to perform the same type of service. This is a good to assist with performance reviews." Debra N., , AFB Branch Manager, Travis CU
  • "Working with Better Branches has been a great experience. Their support is simply amazing and their collection of best practices has been invaluable in making this project a complete success for us. I highly recommend them to any credit union." Alisha J – SVP Ideal CU.
  • "BTW, we LOVE Better Lobby. It has been a HUGE success!!! Thanks again." Jim P., Branch Manager, USFFCU
  • "Following many months of investigation into video branch meeting technology we realized that there was no practical meeting management software available that was suitable for branch use. It was at this point that we contacted Better Branches Technology and suggested that we work together to solve the problem. We were delighted to learn that they were already considering this area for future development and were ready to move ahead!” " Brian W. CIO LAFCU.

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