Better Branches Technology - Online Queueing

Online Queuing of Visits

Members expect their credit union to value their time. Better Lobby Online Queuing Module helps meet that expectation.

Map software

Better Lobby Online Queuing enables branch visitors to reduce their wait time in the branch lobby by placing their name in the branch service queue prior to arriving at the branch. Their position in the queue is finalized once they confirm their arrival.

It’s easy to use - visitors can select a branch to visit online, place their name in the queue, and receive a confirming message by text.

Branch Staff are provided with a clear indication of the visitors that are due to arrive at the branch within a time period selected by the CU (say, 1 hour). By gaining insight into walk-in traffic shortly before it occurs, branch managers can better manage the timing of staff lunch and breaks.