The Staff Availability and Productivity feature is a valuable addition to Better Lobby and comes standard with the Main Service Queue Module.
In the same way that Better Lobby measures hard-to-measure facts about Branch Visitors (or call center callers), the Staff Availability feature provides important information about staff utilization and productivity.
It enables managers to see which staff are available "right now" to serve members as well as providing historic reporting into the time that staff are "not available" to serve (see utilization graph, at right). The Option also enhances Remote Lobby Manager (if deployed) by providing similar Staff Availability Status information in that feature. Both graphical and numeric reports can be saved in a variety of formats (i.e. PDF, HTML etc.) to increase the ease with which the information is shared.
- Better Lobby Overview
- Traditional & Retail Branch Use
- Modules Overview
- Main Service Queue
- Main Service Queue - Benefits
- Main Service Queue - Features
- Staff Availability & Productivity
- Referrals & Cross-sell Tracking
- Wall Display of Main Service Queue
- Kiosk for Self Check-in and Concierge
- Online Queuing of Visits
- Branch Appointments Modules
- Branch Appointment Calendar
- Mobile Appointment Booking Tool
- Branch Video Meeting Queues
- Solution Cost